FAQ

We accept the following forms of payment:Credit Card (Visa, MasterCard, American Express, Discover);Debit Card (Visa, MasterCard, Discover);Apple Pay;Financing;Bank Transfer

Notes:

Customer cannot pay with a credit or debit card if the order amount exceeds USD $10,000. Please contact our customer care using online chat service at https://www.kinefinity.us/support or email support@kinefinity.us if there is any problem with your payment.

Shipment times for each product vary depending on availability. The estimated shipping time is shown for each product when you place an order at https://shop.kinefinity.us If your order includes several products, the estimated shipping time will depend on the product that will take the longest. We do not separate orders, nor do we separate combo products and ship them before the estimated shipping time. If you want to receive products individually as soon as they are available, please order them separately.

*MAVO Edge 8k current waiting time is about 2-3 weeks.

If you need to change your shipping information, such as shipping address and phone number, please contact us at sales@kinefinity.us before the order is shipped.

If your order has not been shipped, you can log in to your Kinefinity Shop account and cancel your order in "My Orders" on the Kinefinity Shop. If your order has been shipped, you cannot cancel it. Please contact the customer service team to apply for a sales return. (https://www.kineinify.us/support)

You can email Sales@kinefinity.us for the "Pick Up In-Store" option.

Once your order is processed, you'll receive an email or text message letting you know that it's ready to pick up.

Bring your identification and notification order email to our store.

Shipments over $299 in value are sent requiring a signature at delivery unless otherwise specified.

As Kinefinity products are generally quite valuable, please inspect the package upon delivery. Once you (or someone else on your behalf) signs for the item, Kinefinity will consider this your acceptance of the package, quantity, and product.

The risk of any damage to the Goods shall pass to you on dispatch from the premises of the Company or, where the Goods are to be collected by you, on you collecting the Goods from the Company. To be clear, the risk of damage or loss passes to you when the shipment leaves our facility. If in an unfortunate circumstance the shipment is damaged or lost during transit, you have the option of filing a claim with the shipping company (whether it is insured or not) and the shipping company may decide to pay or refuse the claim. We have no control over that decision, but we are happy to provide assistance in gathering any documentation (such as a copy of the Commercial invoice) that may be needed for this process through our support department.

Only items that have been purchased directly from shop.kinefinity.us are qualified for a refund through Kinefinity US. Products that have been purchased from a different retailer or distributor must be returned there instead. The retailer's refund policy may differ from Kinefinity US.

New items may be returned within 10 days of delivery/pick-up. Refunds for returned or canceled orders are eligible for 100% store credit or 85% refund, less the cost of shipping. New item returns must include all original packaging, accessories, and materials and may be subject to an additional restocking fee if they are returned with any signs of use or wear. To initiate a return, simply submit a ticket to our support team here support@kinefinity.us

Once we ship your order, a link to download your invoice will be provided in your shipping confirmation email. If necessary, you can also contact Kinefinity Sales Team to assist you with your invoice.
If items in your order are to be shipped at different times, each shipment will be invoiced separately. Kinefinity US cannot amend invoices after they have been issued and cannot combine multiple invoices.